The public communication aspect is really important to me. I am getting a communications minor on my way to completion of my meteorology degree. I completely understand and agree that with the public you are "damned if you do, damned if you don't," but I'd love to figure out a better way to streamline real time tracking updates to the general public. I'm just unsure of a better way to do it currently.
It will never be perfect. Nobody will ever be 100% happy. I think the NHC did a great job with this event.